FuturixAI01
Volume of documents
Rules, circulars and past tenders added up to thousands of pages, updated over years.
How MSTC finds procurement
answers with ZeroDesk.
MSTC uses ZeroDesk to answer questions across procurement documents with role-based access and a full audit trail.
- Customer
- Public sector enterprise
- Teams
- Procurement and e-commerce operations
- Product
- ZeroDesk
- Deployment
- Private, access-controlled
- Industry
- Government
About MSTC Limited.
MSTC Limited is a public sector enterprise under the Ministry of Steel that runs e-auction, e-sale and e-procurement services. Its teams work daily with rules, circulars, templates and large tender documents.
MSTC Limited’s challenge.
Finding the right clause took time, and every answer had to be traceable.
02
Answers must be cited
In public procurement, an answer without its source cannot be used.
03
Access must hold
Different teams may see different documents, and that has to stay true for any tool.
What we built with ZeroDesk.
ZeroDesk searches approved documents only, cites the source for every answer, and logs who asked what, within each user’s access.
01
Approved library
Only documents cleared by the owning team are indexed, each with its access rules.
02
Answers with sources
Every answer links to the clause and document it came from.
03
Audit trail
Every query and answer is logged with the user and time.
How MSTC Limited rolled out ZeroDesk.
- Weeks 1–3
Security review
Reviewed deployment, access control and logging with the IT and security teams.
- Weeks 4–5
Document clearance
Owning teams cleared the first set of rules, circulars and templates.
- Weeks 6–8
Pilot team
One procurement team used ZeroDesk on live work and checked every answer.
- Weeks 9–12
Wider use
Opened to more teams, each with its own access.
Before and after ZeroDesk.
| Before | With ZeroDesk | |
|---|---|---|
| Finding a clause | Manual search across files | Plain-language question |
| Source | Looked up separately | Cited with every answer |
| Access | Managed per folder | Enforced per user on every answer |
| Record | None for lookups | Every query logged |
MSTC Limited results.
- 80%
- Faster to find the right clauseTimed on common lookups during the pilot.
- 100%
- Answers with a cited sourceZeroDesk does not answer without one.
- Full
- Audit trail of queriesUser, time, question and sources for each answer.
- 0
- Access exceptionsFound in the security review of the pilot.
“Every answer comes with the document it came from. That is what we needed.”
Connected systems.
- Document repository
- Single sign-on
- Role directory
- Audit log
What other teams can take from this.
- Start with security review and access, not features.
- Index only cleared documents, so every answer is usable.
- Pilot with one team that checks every answer.
FAQ
MSTC Limited case study FAQs.
How does MSTC use AI for procurement documents?
ZeroDesk answers questions across approved rules, circulars and tender documents, and links every answer to the clause it came from.
How is access controlled?
Each user only gets answers from documents they are allowed to see, and every query and answer is logged with the user and time.
How was ZeroDesk rolled out at MSTC?
Over twelve weeks: security review, clearance of the first documents, a pilot with one procurement team, then wider use team by team.