FuturixAI01
Scattered files
Briefs, scripts and edits sat across shared drives, chats and personal folders.
How Cinematix keeps production
knowledge in ZeroDesk.
Cinematix Production uses ZeroDesk to keep briefs, assets and approvals for every project in one searchable workspace.
CINEMATIX PRODUCTION
- Customer
- Film and video production
- Teams
- Production, creative, client servicing
- Product
- ZeroDesk
- Rollout
- 3 weeks
- Industry
- IT & Services
About Cinematix Production.
Cinematix Production makes films and video content for brands. Each project runs on briefs, scripts, shot lists, assets and rounds of client feedback, often with freelancers joining for a few weeks.
Cinematix Production’s challenge.
Project knowledge lived in too many places, and the latest version was hard to find.
02
Lost feedback
Client comments arrived by email, chat and calls, and some never reached the edit.
03
Slow onboarding
New crew and freelancers spent days asking where things were before they could start.
What we built with ZeroDesk.
ZeroDesk connects the team’s existing drives and tools, so anyone can ask for a brief, asset or decision and get the current answer with its source.
01
Connected sources
Drives, chats and project trackers linked with their existing permissions.
02
Ask in plain words
“Latest cut for the launch film” returns the file, its version and who approved it.
03
Approvals on record
Client sign-offs are logged against each deliverable.
How Cinematix Production rolled out ZeroDesk.
- Week 1
Connect sources
Linked shared drives, team chat and the project tracker.
- Week 2
Pilot project
Ran one live production fully through ZeroDesk.
- Week 3
All projects
Rolled out to every active project and to freelancers.
Before and after ZeroDesk.
| Before | With ZeroDesk | |
|---|---|---|
| Finding files | Ask around, then search each drive | One question, one answer with source |
| Client feedback | Spread across email and chat | Logged per deliverable |
| Onboarding | About a week | About a day |
| Approvals | Remembered, rarely recorded | On record with date and name |
Cinematix Production results.
- 60%
- Less time searching for filesSelf-reported by the production team over two months.
- 1 day
- Onboarding, down from a weekFor new crew and freelancers.
- 100%
- Approvals on recordFor every deliverable since rollout.
- 0
- Files movedZeroDesk reads where files already live.
“The latest version is always one question away.”
Connected systems.
- Shared drives
- Team chat
- Project tracker
What other teams can take from this.
- Leave files where they are; connect them instead of moving them.
- Start with one live project, then roll out.
- Record approvals as they happen, not after.
FAQ
Cinematix Production case study FAQs.
How does Cinematix Production use ZeroDesk?
ZeroDesk connects the team’s drives, chat and project tracker, so anyone can ask for a brief, asset or decision and get the current answer with its source.
Did Cinematix have to move its files?
No. ZeroDesk reads files where they already live and keeps their existing permissions.
How are client approvals tracked?
Client sign-offs are logged in ZeroDesk against each deliverable, with the date and who approved.